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Terms & Conditions


SHIPPING AND RETURNS

Our products are made-to-order and typically ship within six to eight weeks; however, lead times can vary depending upon the time of year, size of the order and availability of materials.

Once we receive your order and payment, we will assemble your order and ship it in between six to eight weeks, unless we notify you otherwise. We work extremely hard to turn orders around as quickly as possible while maintaining our commitment to producing high-quality, handcrafted products made to exacting specifications.

Once we complete your order, please allow between two and eight days for shipping. Most orders typically arrive via freight between eight and ten weeks from the time we receive your order and payment. Due to size and weight, your furniture order will be delivered to your driveway or curbside. Placement of the item in the home and package removal is not provided unless specified otherwise. You must be present at the time of drop-off. If you are receiving assembled pieces please handle with care, as you would any new furniture. Although Galanter & Jones heated outdoor furniture is durable and intended for outdoor use, improper handling can damage your furniture. Place all furniture on the ground on the furniture feet only.

If you must lay furniture on its side please use a blanket, cardboard, or other soft surface. Do not drag pieces over ground surfaces. Use moving blankets to protect surfaces while moving to intended locations. Use wheeled dollies to reduce damage potential and excessive wear. Our pieces come with leveling feet to ensure that they sit flat wherever they are placed. They may need adjustment depending on the surface where they are placed.

We ship most orders via freight within the continental United States. Our shipping charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, related overhead and other expenses. We are unable to process International web orders. Please contact us to inquire about International shipping options.

FURNITURE CARE AND SURFACE WEAR

The furniture is comparable to a large ceramic pot, strong and durable but also delicate and fragile. It must be treated with some level of care. In other words, please do not drop! Even a very small drop can result in damage due to the large weight. Small cracks will develop over time, but will in no way compromise the performance of your furniture and should be thought of as natural patina.

IN-HOME FURNITURE DELIVERY

Please call for an in-home delivery quote. Price varies depending upon the level of service you require, the item(s) and destination.

EXPORTS

Contact us for international shipping rates. We will complete the required paperwork to ship our products; however, you are responsible for all additional paperwork, duty and taxes required prior to delivery.

RUSH DELIVERY

If you need your order in a hurry, please call to arrange upgrades to order production and shipping options for an additional fee.

HAWAII, ALASKA, US TERRITORIES, AND CANADA

Contact us for current shipping rates outside the continental United States.

FREIGHT DAMAGE AND RETURNS

IMPORTANT! Please inspect your order the moment you receive it. Our packaging is top-notch but damage in transit can happen. If an order arrives damaged, please note “Possible Freight Damage” on the delivery receipt, take photos of the damage immediately, and contact us right away so we can arrange for an exchange. We will issue a Return Goods Authorization (RGA) number and priority- schedule a replacement. Save all pallets, packing materials and your damaged item, and we will help determine the best way to return it when you call us.

RETURNS

Please note that we are unable to accept returns on furniture, as they are all made-to-order items (with the exception of defects or damages). You will have 24 hours after order placement to cancel. After the 24-hour window the order will be considered a Final Sale. Did we make a mistake on your order? Give us a call right away so we can help remedy the situation. Thanks for your patience and understanding.

PRICING POLICY

All prices in our catalogs and online are in US dollars. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.

SALES TAX

Sales tax is not included in the list price.

PAYMENT OPTIONS

Galanter & Jones accepts PayPal, American Express, MasterCard, Visa, and Checks.