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SHIPPING AND DELIVERY IN CONTIGUOUS U.S.

Please allow between two and eight days for shipping. For non-local (outside Bay Area) deliveries, due to size and weight, your furniture order will be delivered to your driveway or curbside. Placement of the item in the home and package removal is not provided (unless specified). You must be present at the time of drop-off. When receiving, please handle with care as you would any new furniture. Although Galanter & Jones heated outdoor furniture is durable and intended for outdoor use, improper handling can damage your furniture. Place all furniture on the ground on the furniture feet only.
If you must lay furniture on its side please use a blanket, cardboard, or other soft surfaces. Do not drag pieces over ground surfaces! Use moving blankets to protect surfaces while moving to intended locations. Use wheeled dollies to reduce potential damage and excessive wear. Our pieces come with leveling feet to ensure that they sit flat wherever they are placed. They may need adjustment depending on the surface where they are placed.
We ship most orders via freight within the contiguous United States. Our shipping charges are intended to compensate for processing your order, packing and handling, crate and packaging, delivery, and other related overhead expenses. 
*In-home delivery is available at an additional cost.
*Rush order production and/or delivery can be arranged at an additional fee.

HAWAII, ALASKA, CANADA, & INTERNATIONAL SHIPPING

Contact us for current shipping rates outside the contiguous United States.
For international shipping, we will complete the required paperwork to ship our products; however, you are responsible for all additional paperwork, duty and taxes required prior to delivery. 
We are unable to process International web orders. Please contact us directly to make an international purchase and to inquire about International shipping options.

FREIGHT DAMAGE REPLACEMENT

IMPORTANT! Please inspect your order the moment you receive it. Our packaging is top-notch but damage in transit can happen. If an order arrives damaged, please note “Possible Freight Damage” on the delivery receipt, take photos of the damage immediately, and contact us right away so we can arrange for a replacement. We will issue a Return Goods Authorization (RGA) number and priority- and schedule a replacement. Save all pallets, packing materials and your damaged item, and we will help determine the best way to return it when you call us.