SHIPPING AND RETURNSOur products are made-to-order and typically ship within six to eight weeks; however, lead times can vary depending upon the time of year, size of the order and availability of materials.
FURNITURE CARE AND SURFACE WEAR
The furniture is comparable to a large ceramic pot, strong and durable but also delicate and fragile. It must be treated with some level of care. In other words, please do not drop! Even a very small drop can result in damage due to the large weight. Small cracks will develop over time, but will in no way compromise the performance of your furniture and should be thought of as natural patina.
IN-HOME FURNITURE DELIVERY
Please call for an in-home delivery quote. Price varies depending upon the level of service you require, the item(s) and destination.
Contact us for international shipping rates. We will complete the required paperwork to ship our products; however, you are responsible for all additional paperwork, duty and taxes required prior to delivery.
RUSH DELIVERYIf you need your order in a hurry, please call to arrange upgrades to order production and shipping options for an additional fee.
HAWAII, ALASKA, US TERRITORIES, AND CANADA
Contact us for current shipping rates outside the continental United States.
FREIGHT DAMAGE AND RETURNSIMPORTANT! Please inspect your order the moment you receive it. Our packaging is top-notch but damage in transit can happen. If an order arrives damaged, please note “Possible Freight Damage” on the delivery receipt, take photos of the damage immediately, and contact us right away so we can arrange for an exchange. We will issue a Return Goods Authorization (RGA) number and priority- schedule a replacement. Save all pallets, packing materials and your damaged item, and we will help determine the best way to return it when you call us.
RETURNSPlease note that we are unable to accept returns on furniture, as they are all made-to-order items (with the exception of defects or damages). You will have 24 hours after order placement to cancel. After the 24-hour window the order will be considered a Final Sale. Did we make a mistake on your order? Give us a call right away so we can help remedy the situation. Thanks for your patience and understanding.
PRICING POLICYAll prices in our catalogs and online are in US dollars. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.
Galanter & Jones accepts PayPal, American Express, MasterCard, Visa, and Checks.