Your cart

Terms & Conditions


LEAD TIME

Production begins once we receive payment. Our products are made-to order and typically ship within six to eight weeks (unless notified otherwise). Lead times can vary depending upon the time of year, size of the order, and availability of materials. We work extremely hard to turn around orders as quickly as possible, while maintaining our commitment to producing high-quality, handcrafted products made to exacting specifications.

SHIPPING & DELIVERY

Shipping costs are not included in your purchase and are calculated on a case-by-case basis. If you would like an estimate for shipping, contact us.

Galanter & Jones implements free-on-board (FOB) shipping terms with all buyers, stating Galanter & Jones is not liable for the risk of loss once our products leave our warehouse. Each piece is inspected and tested before being packaged for shipping, and is sent out in new condition. Our pieces are carefully packaged in environmentally friendly, safe, and sturdy wooden palettes to ensure safe passage.

Visit our Shipping page for more information.

CARE AND SURFACE WEAR

Our products are handcrafted one at a time. As with all handmade materials, slight variations and natural blemishes in the finish and color are possible and not considered a defect or product flaw. Color variations may occur in the casting process and may not be an exact match with the item pictured. Often times while finishing, natural voids occur in the casting process. Such variations on surfaces are inherent in the handmade manufacturing process. Those natural blemishes are what make each piece of a handmade product charming and unique.

Handling
The furniture is comparable to a large ceramic pot, strong and durable but also delicate and fragile. It must be treated with some level of care. In other words, please do not drop or drop anything on the furniture! Even a very small drop can result in damage due to the large weight.

Cracking
With our proprietary design and method of mixing and casting, our high strength concrete is not likely to have cracking, however concrete can crack. If cracking does take place it is most likely hairline and can happen upon transport, settling after installation, or most commonly from natural shrinkage of the material. Concrete can develop hairline cracks that are non-structural and result from the natural shrinkage of the material; this is not to be considered a defect.


With the correct support and care structural cracking should not occur. Scratches, dents, and/or damages to the surface are not covered under warranty. For more information see our Warranty Coverage.
 
Staining
Concrete is porous; like copper, zinc, or a wood butcher block, it will develop a patina over time but will in no way compromise the performance of your furniture. It should be thought of as natural patina.

We us the top of line sealers to ensure our furniture is well sealed. Galanter & Jones sealer for our exterior products can be expected to develop a patina over time and are not warranted against staining. Oils, red wine, acidic foods, and heavy water saturated areas can darken or etch. Regular cleaning with warm water and a soft cloth will help keep your piece looking beautiful.

PRICING POLICY

All prices in our catalogs and online are in US dollars. Availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions, or images of certain merchandise, and we must reserve the right to restrict orders of those items.

SALES TAX

Sales tax is not included in the list price.

PAYMENT OPTIONS

Galanter & Jones accepts PayPal, American Express, MasterCard, Visa, and Checks.
 

RETURNS

Please note that we are unable to accept returns on furniture, as they are all made-to-order items (with the exception of defects or damages). You will have 24 hours after order placement to cancel. After the 24-hour window the order will be considered a Final Sale. Did we make a mistake on your order? Give us a call right away so we can help remedy the situation. Thanks for your patience and understanding.