Galanter & Jones offers a three-year limited warranty for residential use and a one-year limited warranty for commercial use of our products, which goes into effect upon the date of product delivery. The warranty applies only to products that have been handled, installed, and maintained in accordance with the guidelines recommended by Galanter & Jones.
While under warranty, Galanter & Jones will fix or replace parts/materials specifically related to electrical malfunctions (i.e. thermostat, element, and/or electrical cords), which prevent pieces from working properly.
Galanter & Jones will give technical advice and support throughout the lifetime of our products. However the following is not covered through our limited warranty:
Our warranty does not cover any damage, deterioration, or malfunction resulting from any alteration/modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier) lightning, power surges, or other acts of nature. Our warranty does not cover any damage, deterioration or malfunction resulting from installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Galanter & Jones to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. This limited warranty does not cover cables or accessories used in conjunction with this product. This warranty does not cover the repair or replacement of surrounding materials should damage occur during repair or replacement of pieces under warranty.
Galanter & Jones sealer for our exterior products can be expected to develop a patina over time and is not warrantied against staining. As with all natural, handmade materials, slight variation in the finish and color is possible and not considered a defect. All of our products are warrantied against structural cracking. Hairline cracks can form and are not to be considered a defect. Scratches, dents, and/or damages to the surface are not covered under warranty.
Because each piece is custom made-to-order, ALL SALES ARE FINAL. We do not offer exchanges so please consider your surface and frame color choice carefully.
For more information about product details, proper use and care guides, visit our FAQ.